Re-opening FAQ's

FAQ's

Updated 8 Oct, 2021

What are your opening hours?

Opening hours of each centre and its facilities can be viewed by the clicking the following;

Do I need be vaccinated to come to the Centre?

Yes, you must show valid proof of vaccination, or medical exemption in order to access the Centre.

Will all of the staff be fully vaccinated?

Yes, as per the Public Health Order, all colleagues will be double vaccinated.

Can I use the gym and then go for a Swim?

If you are a 360 Member with access to both pools and gyms, you may access the Outdoor pools only at this current time, therefore, if you are at Victoria Park or Gunyama Park, you may do so. The indoor pools will open from October 18th for lap swimming and rehab purposes.

When will the Gyms open?

  • Gunyama Park Aquatic and Recreation Centre, Victoria Park Pool and Cook and Phillip Park Pool will re-open on Monday 11th October.
  • Ian Thorpe Aquatic Centre will re-open Wednesday 13th October.

Can I book an exercise class?

Yes, classes are available to be booked 3 days in advance via your customer portal, or in-centre.

Do I need to wear a mask in the gym and the classes?

Masks must be worn at all times, including during group exercise classes, and 1-1 personal training sessions. Masks are not required during individual strenuous activity.

Will the indoor aqua play area at Gunyama Park be open?

Under the current NSW Government public health order, the indoor aqua play area is scheduled to re-open on December 1.

Can I suspend my membership?

Members can choose to suspend their membership for FREE until Wednesday 1 December 2021 or a date of their choice before then, by submitting their request in writing to

Will I have access to the changing rooms and lockers?

Yes, you will be able to access the showers and changerooms and lockers. The 1 person per 4 square metre rule applies.

Am I able to do personal training?

Yes, personal training is available. Normal booking procedures will be applied.

Can I purchase a membership?

Yes, memberships are available for purchase, please speak to our friendly colleagues to find out more, or visit our website for more information.

I have a Multi Visit Pass am I able to use it or can I pay for a casual gym visit?

You can use your multi visit pass or pay per visit.

I don’t have my phone with me, how can I show you my vaccination status?

You must show valid proof of vaccination, or medical exemption in order to access the Centre. Forms of Valid Proof are listed on the NSW health website

I am unable to access my vaccination records/have had them redacted can I come in?

You must show valid proof of vaccination, or medical exemption in order to access the Centre. Forms of Valid Proof are listed on the NSW health website

When will swimming lessons re-commence?

Swimming Lessons will start on Monday 18 October.

How many people are allowed in the gym?

1 person per 4 square metre rule will be applied, and a maximum of 20 people in a group exercise class.

My child is not vaccinated are they allowed to enter?

Non-vaccinated young people under the age of 16 must be accompanied by a parent/guardian from their household who is fully vaccinated (2 doses).

May I sunbathe/lounge?

Yes, as long as you abide by physical distancing rules, you will be allowed to lounge and sunbathe.

May I use Fitness Passport?

Yes, Fitness Passport can be used from Monday 11th October.

May I use my SCG Membership?

Yes, SCG memberships can be used.

Will I need to check in?

QR codes and face masks will be compulsory on entry, if you choose to join us you must adhere to the COVID safe measures.

Are bookings required?

No, bookings are not required at this stage – though we will monitor this and consider a booking system if necessary.

How many swimmers will be allowed per lane?

Capacity is set at one person per four square meters. Under the current restriction’s, up to 12 people are allowed per lane.

How old can I be to attend on my own?

Our pools follow the Royal Lifesaving Australia, “Keep Watch” policy.

All children under the age of 5 must be within arms reach of a parent or responsible guardian at all times. The child must also wear a yellow Keep Watch band which can be collected from reception on your way in.

All children between the ages of 5-10 must be actively supervised by a parent or responsible guardian. Active supervision requires a clear line of site between the child and a parent with no physical obstructions.

Any child between the ages of 10-16 must have a parent or responsible guardian in the Centre with them at all times. A responsible guardian must be over the age of 16 and be aware of their responsibilities within the Keep Watch policy.

Will change rooms be open?

Changerooms and showers will re-open from Monday 11 October. Accessible bathrooms and outdoor showers ae also available.

Do I need to wear a mask?

Masks will be mandatory under the public health order in all indoor areas. Please respect our staff’s well-being by wearing masks when engaging in conversations with the team.

Will lifeguards respond in the case of an emergency?

Yes, Lifeguards will respond and provide first aid and CPR if required. Social distancing regulations do not apply during an emergency.